top of page

EXPERIENCE

EXPERIENCE

The Mobile Shop

Mobilist Expert

Oshawa,Ontario 

January 2023 - Present

  • Built strong customer relationships and delivered tailored solutions for 300+ satisfied clients.

  • By using diverse engagement methods including inbound/outbound outreach and social media marketing.

  • Achieved walk-in sales conversion rates exceeding 90%

  • Executed effective sales techniques such as upselling and cross-selling.

  • Managed operations seamlessly including cashier responsibilities, and inventory management, and assisted the Manager in daily store operations, reports, and coaching and training of new hires.

  • Proficiently utilized tech software including Zendesk and POS systems.

  • Specialized in creating dynamic sales funnels, through engaging and referrals.

  • Maintained a 90-95% walk-in conversion rate while engaging over 500 clients.

Chatr Mobile

Sales associate

Whitby,Ontario

October 2022 - January 2023

  • Promoted Chatr Mobile devices and plans, boosting sales.Actively communicated to understand customer needs, delivering personalized product recommendations.

  • Conducted seamless SIM activations and processed top-ups, while managing an organized customer database, executing invoicing, and efficiently handling cashier duties and managing inventory and database of clients effectively and effectively used CRM to manage, and reach out to clients through different communication methods. .

Walmart Inc.

CUSTOMER FULFILLMENT ASSOCIATE-

E-COMMERCE- Oshawa,Ontario

May 2022 - January 2023

  • Demonstrated strong product knowledge, achieving a 98% accuracy rate in identifying the exact items customers ordered and offering suitable substitutes, when necessary, also managed to keep the pickup rate high between 90-105% ensuring more orders were picked within the hourly time frame

  • Ensured accurate preparation of customer orders while prioritizing safety measures, resulting in zero safety incidents

  • promptly addressing inquiries regarding order pickup, Expertly organizing products during deliveries, adhering to all packaging regulations, and confirming customer satisfaction with substitute products, maintaining a 95-98% customer satisfaction rate. 

Kanisha Apprels

August 2019 - August 2021

Marketing and Sales associate-Gujarat,India

  • Delivered exceptional customer service to both existing and prospective clients as Sales and Marketing Specialist at Kanisha Apparels

  • Maintained an organized and efficient customer database, managed cash duties, and handled walk-in customers, invoices, and phone queries.

  • Coordinated marketing tasks and contributed to successful marketing campaigns, utilizing product knowledge, negotiation skills, and a focus on service excellence

  • Actively participated in business development initiatives, demonstrating proficiency in inventory management and Point of Sale (POS) systems.

  • Engaged in recruitment and hiring processes, emphasizing the importance of assembling a talented and motivated workforce

  • Motivated team members to consistently meet and exceed business targets, fostering a culture of achievement

  • Resolved customer concerns and complaints, enhancing overall customer satisfaction through effective solutions

  • Successfully met speed of service targets, ensured timely deliveries, and provided top-notch post-delivery customer support for online orders

  • Assisted in all marketing duties, contributing to the overall growth and success of the business.

Crafeo

Key Account Manager- Gujarat India

January 2021- March 2021

  • Achieved a 20% sales increase through Amazon seller account management and optimization

  • Strategically collaborated with clients, leading to a 15% boost in sales performance by crafting effective sales strategies and budget allocation.

  • Enhanced product visibility with compelling content and keyword research, resulting in increased product visibility on platforms such as Amazon and Flipkart

  • Crafted product descriptions tailored for Amazon and Flipkart, enhancing product appeal

  • Maintained 95% client satisfaction through proactive communication and weekly updates

  • Drove a 25% online performance and sales improvement, showcasing a results-oriented approach

  • Maintained 100% inventory tracking accuracy and achieved 98% order processing accuracy, meeting customer expectations and timelines

  • Achieved a 97% customer satisfaction rate by actively seeking and addressing feedback and concerns

  • Successfully resolved 90% of customer issues through efficient coordination with Amazon customer care.

EDUCATION

EDUCATION

MAY-2023-DECEMBER 2023

POST GRADUATE DIPLOMA - SENECA COLLEGE

MARKETING MANAGEMENT

Key Learning: Marketing Mix, Marketing Plan, Product development, Finance for Marketing, Integrated Marketing Communication, Strategic Planning and Decision Making, Data Visualization, Digital Marketing, Search Engine Optimization, Business to Business sales, Interactive Marketing, Creative Design, MS Office.

MAY 2022-DECEMBER 2022

INTERNATIONAL BUSINESS MANAGEMENT-

POST GRADUATE DIPLOMA-DURHAM COLLEGE

Key Learning: Project Management, Market Entry Strategies, Development of Product, Business plan, Communication Skills, Capstone, International Business Culture, International Marketing 

2016-2019

JG COLLEGE OF COMMERCE

BACHELOR'S IN COMMERCE

Key Learning: Accounting, Management, Human resources, Finance, Economics, Marketing, Professional communication

Softwares

SKILLS

Semrush

Canva

Outlook

Adobe Spark

Adobe Audition

Google Analytics

Google Trends

Helium 10

Zendesk 

SKILLS

SKILLS

Communication

Creative writing

Time Management

Budget planning

Event Planning and Marketing

Leadership and coaching

Digital Marketing

Project Planning

Client Management 

EXPERTISE

EXPERTISE

Client Relationship Building

I have established strong client relationships through regular communication, achieving a high client satisfaction rate.

Building and maintaining positive client relationships is essential for long-term success in any business.

Sales optimization

I have consistently demonstrated the ability to optimize sales, resulting in significant improvements in clients' online performance and overall sales.

With the additional skills gained through a marketing course, I can effectively bridge the gap between sales and marketing, ensuring they work hand in hand to drive revenue and maximize the impact of marketing strategies.

Communication

I am proficient in clear and effective communication, with the ability to articulate ideas, information, and strategies both verbally and in writing.

Skilled in active listening and adapting messages to various audiences, fostering collaboration and facilitating the exchange of information for successful teamwork and client relations.

Also Skilled in using different Techniques such as storytelling, podcasts, videos, blogs, and languages to communicate better with clients.

CONTACT
bottom of page